For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Want to help customers and act as a trustful point of contact? Are you looking to use your knowledge and experience to help customers and Sciex to further develop a strong partnership?

We are looking for a

Customer Service Representative (m/f/d)

This position is part of the EMEA Customer Service Team and will be located in Darmstadt/greater Frankfurt area.

This role is our contact person for customers to identify their service needs and determine appropriate action or escalate for further review.

In this role, you will have the opportunity to:

• Frequently interact with our customers over the phone or by email, answer basic product inquiries and update customers on delivery status
• Provide quotes and process customer orders for EMEA in line with company policy/guidelines
• Act as a contact point for Field Service Engineers (FSE), ensure timely assignment of work orders, create cost estimates and service request billing
• Manage and control correct upload and delivery of invoices to internal and external customer e-invoicing platforms
• Independently manage investigation and resolution of IT, country regulation and fiscal related issues in cooperation with the company’s tax accountant, Accounts Receivables, and IT departments
• Interact proactively with internal and external customers to drive continuous improvement opportunities and document customer complaints
• Handle replacement orders, shipment, and warranty issues and provide in-house trainings for non-technical customer support

The essential requirements of the job include:

• Bachelor’s degree in an economic field or similar education, i.e. A-levels degree and economical apprenticeship
• Strong interpersonal skills and customer service focus
• Fluency in Italian and English, any other European language skill would be an added advantage

It would be a plus if you also possess previous experience in:

• Proven skills in using the MS Office suite
• Order administration, preferably in a fast-changing service environment
• Experience in working with CRM systems Salesforce and Oracle

We offer:

SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com

At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.